Apple Service Fundamentals Course Overview

The Apple Service Fundamentals course offered by Apple is designed to provide technicians with critical knowledge and skills necessary to deliver excellent service and support to Apple customers. The course covers topics including troubleshooting and repairing both macOS and iOS devices, and understanding the connections between them. Technicians will also receive instruction on identifying, isolating, and resolving faults, as well as understanding their responsibilities while helping customers. The course also covers topics such as communicating effectively with customers and others in the service environment, and sales and after sales services. Upon completing the course, technicians should be proficient in using best practices for working with Apple products, service, and support.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.


The 1-on-1 Advantage

Get 1on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Module 1: Documenting Customer Interactions
  • Participants understand how case notes— both good and poor—affect service metrics. They learn how to write concise, easily understood notes that can be effectively used as part of a repair and its history
  • Participants learn preferred vocabulary, phrases, and positioning statements to say when working with customers.
  • Participants learn about the resources that technicians use to evaluate, isolate, and resolve customer issues.
  • Participants learn the importance of a safe ESD working environment
  • Participants learn to recognize and properly communicate potential product safety issues.
  • Participants learn about embedded batteries and following important safety procedures when they work with or near these batteries.
  • Participants learn how to use Global Service Exchange (GSX) as a reference for repairs.
  • Participants learn how to create, manage, and troubleshoot Apple IDs.
  • Participants learn the components of both operating systems and how to detect and resolve common issues.
  • Participants learn how to set up and configure networking options on iOS and macOS. They also learn to configure iCloud and resolve potential customer issues.
  • Participants explore the Evaluate, Isolate, and Resolve troubleshooting model. They also learn how to begin troubleshooting by using deductive reasoning, smart questioning techniques, and first-level evaluation tools and resources.
  • Participants learn features related to Continuity, and how to configure and troubleshoot it.
  • Participants learn how to configure mail accounts and troubleshoot common issues.
  • Participants learn to identify different models of Apple Watch, their controls, and navigations options.
  • Participants learn the settings, features, and troubleshooting techniques associated with Apple TV and tvOS.
  • Participants learn to explain the features and functions of the Home app, and learn how to configure and troubleshoot it.
  • Participants learn the basics of setting up and supporting Apple Pay
  • Participants learn how to determine the current warranty status of any Apple product.
Live Online Training (Duration : 24 Hours) 1450 + If you accept merging of other students. Per Participant & excluding VAT/GST
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
Course Prerequisites

The official Apple Service Fundamentals Training program does not require any prerequisites. However, Apple does recommend students have an intermediate knowledge of servicing Apple products prior to enrolling in the program. Additionally, as the program is delivered in English, having a working knowledge of the language is beneficial.

Target Audience

The Apple Service Fundamentals training program is designed to provide advanced training for professionals who need to provide an advanced level of technical service and support for Apple products and services
This training is tailored to technical service professionals and IT departments who are responsible for troubleshooting and maintaining Apple products and systems
The program is designed to help participants become proficient in all aspects of Apple product service and support including installation, troubleshooting, repair, and maintenance
The ideal target audience for the Apple Service Fundamentals training program would include technical service personnel, IT staff, Apple-certified technicians, IT service managers, and other professionals that work with Apple products and systems
The training is an ideal opportunity for professionals who want to improve their troubleshooting skills, become better problem solvers, and develop the in-depth knowledge required to support all Apple products and services

Learning Objectives of Apple Service Fundamentals

Apple Service Fundamentals Training is designed to give technicians a general understanding of Apple hardware and software. This training provides an opportunity to develop the technical knowledge to handle service for and troubleshoot Mac computers. Participants will learn about the key components that make up a Mac computer and the fundamentals of Mac operating systems, as well as the ability to accurately identify Mac models, take appropriate safety precautions, navigate macOS and use the appropriate tools to troubleshoot. Additionally, students will gain skills in diagnosing, servicing, and repairing Macs, managing limited Apple software and hardware warranties, and providing the best user experiences. This training will prepare technicians to effectively service Apple products and provide technical helpdesk support.


Yes, course requiring practical include hands-on labs.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, you can pay from the course page and flexi page.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes, we also offer weekend classes.
Yes, we do. For details go to flexi
Yes you can request your customer experience manager for the same.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our email address.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the digital certificate post training completion via learning enhancement tool after registration.
Yes you can.
You can pay through debit/credit card or bank wire transfer.
Yes, fee excludes local taxes.
Yes, we do.
The Fee includes:
  • Testing Via Qubits
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.
Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)