Learn Cisco Unified Contact Center Enterprise Administration with CCEADM Course

Download Course Contents

CCEADM: Cisco Unified Contact Center Enterprise Administration Course Overview

CCEADM (Cisco Unified Contact Center Enterprise Administration) is a comprehensive course designed for individuals who want to gain experience with deploying, configuring, and managing a Cisco Unified Contact Center Enterprise deployment. The course consists of lecture, demonstrations, and hands-on lab sessions. The course covers the theory and best practices for implementing CCE with its components: CVP, MediaSense, GED-125, PG, ICM, Finesse, and UCCE Reporting. This course is intended for experienced administrators who are looking for additional knowledge about CCE. The primary skills acquired by attending this course include the ability to install, configure, and manage the different components of CCE, as well as the ability to troubleshoot different components and configurations. The course also covers best practices related to monitoring and performance tuning. Additionally, some basic scripting skills are incorporated into the course. CCEADM is beneficial to system administrators, engineers, analysts, network administrators, and others who are responsible for the implementation and maintenance of CCE deployments.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.


The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Module 1: Cisco Unified Contact Center Enterprise v12 Foundations
  • Introducing UCCE
  • Unified CCE Components and Architecture
  • UCCE Terms, Routing and Additional Components
  • Accessing UCCE Tools
  • Configuration Manager
  • Script Editor Overview
  • Scripting for CVP
  • CTI Options Overview
  • Configuring ICM for Agent Functionality
  • Configuring UCM for Agent Functionality
  • Scripting ICM for Agent Functionality
  • Basic IVR Scripting with MicroApps
  • ICM MicroApps
  • Cisco Unified ICM Enterprise Scripting Using MicroApplications
  • Basic VXML Functionality
  • Installing and Configuring VXML
  • Create and Deploy a test Cisco Unified Call Studio Project
  • Integrate VXML Applications with ICM Script
  • Introduction to Outbound Option
  • Outbound Option Installation and Configuration
  • Configuring Outbound Option for Agent and IVR Campaigns
Live Online Training (Duration : 40 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
12 - 16 Jun
09:00 AM - 05:00 PM CST
(8 Hours/Day)
03 - 07 Jul
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Course Prerequisites

This course is designed for administrators, engineers, and consultants who are responsible for all aspects of advanced contact center solution including, but not limited to:
• Network Infrastructure and Services
• Network Connectivity
• Quality of Service and Security
• Advanced Contact Center Applications
• Contact Center System Design
• Operating Systems
• Database Systems and Storage
• Unified Communications Manager (CUCM) and Unity
• Cisco Voice Portal (CVP)
• Assigned Roles and Responsibilities
• System Monitoring and Maintenance
• Avaya/Nortel and other PBX Platforms

Recommended prerequisites:
• CCNA or CCNP R&S certification
• knowledge of basic concepts related to networking, telecommunications, and unified communications
• IP telephony experience
• familiarity with Windows and UNIX operating systems
• knowledge of VoIP and Session Initiation Protocol (SIP)
• experience with voice gateways and traditional PBX's/ACD's

Target Audience

The primary target audience for Cisco Unified Contact Center Enterprise Administration (CCEADM) training is IT professionals who are responsible for supporting or administering contact center systems that use the Cisco Unified Contact Center Enterprise (Unified CCE) suite

This training is intended to equip participants with the knowledge and skills to design, configure, and maintain Unified CCE solutions
It is also suitable for personnel who need to develop their skills and gain confidence in supporting their businesses’ contact center needs
By the end of the course, they will be able to analyze customer engagement challenges and develop innovative solutions

The course content is designed to be applicable to small, medium and large enterprise businesses, call centers and any other type of contact center with multiple sites
Moreover, it will also be useful for contact center professionals who need to understand the core features and functionality of Unified CCE

Learning Objectives of CCEADM: Cisco Unified Contact Center Enterprise Administration

This Cisco Unified Contact Center Enterprise Administration course provides students with the knowledge and skills they need to design, deploy and administer Cisco Unified Contact Center Enterprise (UCCE). Learners will gain an understanding of the components involved in setting up UCCE, including Cisco Unified Communications Manager (CUCM), Cisco Unified Intelligent Contact Management (ICM), Cisco Unified Contact Center Platform (UCPA), and Cisco Customer Voice Portal (CVP). Through lectures, hands-on labs, and real-life scenarios, students will learn to plan, configure, deploy, and manage a full UCCE solution. Upon completion of the course, participants will be able to create and manage agent groups, routing scripts, reports, and other administrative capabilities. They will also understand the administration of call variables, wrap-up times, and multimedia services in a UCCE environment.


Yes, fee excludes local taxes.
Yes, we do.
Yes, Koenig Solutions is a Cisco Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).
1-on-1 Public - Select your start date. Other students can be merged. 1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, you can pay from the course page and flexi page.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen. It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however, it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes. You can access courseware for most vendors.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our @koenig-solutions.com email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the digital certificate post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Dubai, London, Sydney, Singapore, New York, Delhi, Goa, Bangalore, Chennai and Gurugram.
Yes you can request your customer experience manager for the same.
Yes of course. 100% refund if training not upto your satisfaction.

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.