Unlock the Full Potential of Microsoft Dynamics 365 CE with Omnichannel Certification

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Microsoft Dynamics 365 CE (Omnichannel ) Course Overview

Microsoft Dynamics 365 for Customer Engagement (CE) Omnichannel is a course that provides training and resources on how to use Dynamics 365 for customer experience (CX) in order to engage and retain customers across various channels. The course covers various topics such as customer segmentation, customer journey mapping, AI-driven insights, real-time data integration, and more. This course teaches how to create a better customer experience by utilizing the features and capabilities of the Dynamics 365 platform to reach and engage customers in meaningful ways. It also provides tips and best practices on using Dynamics 365 CE Omnichannel to gain key insights and take action to increase customer loyalty. With this training, organizations will be able to develop more informed and effective customer experiences, unlock more accurate customer insights, and drive customer loyalty.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.


The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.
Live Online Training (Duration : 16 Hours) 1200 + If you accept merging of other students. Per Participant & excluding VAT/GST
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
Winner of the Microsoft’s Asia Superstar Campaign in FY 22
Winner of the Microsoft’s Asia Superstar Campaign in FY 22
Course Prerequisites

This training course is aimed at professional users, developers or architects who are either new to Dynamics 365 or those that need to update their skills.
-Knowledge of basic programming concepts.
-Working knowledge of Windows operating system basics.
-Configure and customize Dynamics 365 CE solutions.
-Ability to interpret technical information.
-Knowledge of JavaScript and CSS.
-Knowledge of XRM and Entity Modeling.
-Ability to interact with Dynamics APIs and Services.
-Understanding of underlying platform technologies including SQL Server and IIS.
-Familiarity with databases and SQL.
-Understanding of application lifecycle.

Target Audience

The target audience for Microsoft Dynamics 365 CE (Omnichannel) training is organizations of any size which want to leverage Dynamics 365 CE (Omnichannel) to create an integrated experience of their operations by connecting customer service with sales and marketing activities
The training will help organizations to better understand and harness the unprecedented power within Dynamics 365 CE to maximize the customer experience and keep the customer satisfied
It is ideal for business leaders, IT professionals, customer service personnel and any individual involved in customer touchpoints within an organization
The training will help them understand the fundamentals of Dynamics 365 CE to ensure swift and efficient operation of customer service processes
It will also provide organizations with the flexibility and agility to quickly implement changes as needed
The knowledge from the training will also help organizations to increase their employee efficiency and productivity in order to drive ROI

Learning Objectives of Microsoft Dynamics 365 CE (Omnichannel )

1. Understand the capabilities of Dynamics 365 for Customer Engagement (CE) for omnichannel customer interaction.
2. Learn how to integrate various communication channels, such as chat, email, and SMS, with Dynamics 365 for CE.
3. Gain insight into the identification and management of customer interactions in Dynamics 365 for CE.
4. Manipulate and bind data to get high-level visibility.
5. Understand how to configure different settings to provide an optimal omnichannel customer experience.
6. Utilize reporting and dashboards to quickly identify trends or areas needing improvement.
7. Learn how to customize Dynamics 365 as to create a unique customer-centric business application.


1-on-1 Public - Select your start date. Other students can be merged. 1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, you can pay from the course page and flexi page.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen. It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however, it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes. You can access courseware for most vendors.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our @koenig-solutions.com email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the digital certificate post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Dubai, London, Sydney, Singapore, New York, Delhi, Goa, Bangalore, Chennai and Gurugram.
Yes you can request your customer experience manager for the same.
Yes of course. 100% refund if training not upto your satisfaction.

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



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“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.