Flexi is a Video Recording of Live Online + Official Courseware + Hands-on Labs + Testing

Live Online
On Demand

ISO 20000 (ITSM) Lead Auditor


  1. 100+ Tests Questions (Qubits42)
  2. 6 months of access to recordings.
  3. Access on Laptop, Tab, mobile, and smart TV.
  4. Certificate of completion.
  5. Official Courseware
  6. Hands-on labs

We do not have a fresh Live Online Recording for the course. It can take 4-5 days to edit a recording. If your need is urgent, request for an un-edited version.

Flexi Video

USD 99

Official Courseware1

USD 479



1Delivery lead time is 2 Days


USD 578

Download Course Contents
Module 1: Introduction to IT Service Management Systems (ITSMS) and ISO/IEC 20000
  • What Is ISO 20000
  • Benefit of ISO/IEC 20000
  • ISO/IEC 20000 – parts
  • Auditor
  • Audit team
  • Guides and observers
  • Lead auditor
  • Audit management
  • Maintaining confidentiality
  • Evidence-based approach
  • Integrity
  • Fair presentation of audit reports
  • Initialise the report
  • Prepare activities
  • Prepare plan
  • Assigning the work to the team
  • Preparing documents
  • Prepare and distribute reports
  • Complete audit
  • Conduct a follow-up
  • Documentation
  • Quality reviews
  • Evaluation of the action plan
  • Surveillance audit
  • The internal auditor management program

Learn more about Koenig. Download Presentation Buy Other Flexi


Yes, you can pay from this web page.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You will be provided access to LET ( Learning Enhancement Tool), where you will get the links to access all your purchases.
Flexi video for the new version will be provided free of cost.
6 months from the date of delivery.
Yes, you do. Flexi Videos do not include Courseware or Labs.
Yes, contact us for corporate packages.
Yes, c/w and Lab are not included in the annual plan. All Flexi videos are included.
It is only for one user.
Videos can only be streamed and not downloaded.
We do not track the pass rate of Flexi students. However, we trust it will be lower than for Live Online.
Presently, Flexi is only available in English.

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