Discover the Benefits of HCSF: The Hosted Collaboration Service Foundation Course

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Hosted Collaboration Service Foundation (HCSF) Course Overview

The Hosted Collaboration Service Foundation (HCSF) course is designed to help IT professionals understand the benefits of using hosted collaboration services. It covers the basics of hosted collaboration services and their implications on an organization's IT infrastructure.
The course provides an overview of the major hosted services and the different architectures associated with them. It also covers implementation and requirement considerations, global security requirements, and scalability issues. It includes best practices for deploying and managing hosted services and tools for monitoring, measuring, and troubleshooting hosted services.
The course focuses on the planning and design aspects of hosted collaboration services and their integration with existing technologies. It provides information on various features and capabilities associated with hosted services, as well as performance optimization and assistance with problem resolution.
Overall, the HCSF course is useful for IT professionals looking to gain a basic understanding of hosted collaboration services. It provides an introduction to the different architectures, implementation considerations, and best practices to help ensure successful deployments.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.


The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Module 1: HCS Solution Overview
  • Describe the purpose and benefits of HCS and describe the main purpose of each component part of an HCS implementation, including data center, fulfillment, management, applications and aggregation.
  • Describe the Cisco Data Center Version 2 architecture used by HCS.
  • Describe redundancy capacities in the data center.
  • Describe the main purpose of Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Unified Presence Server (instant messaging).
  • Review Cisco Unified Communications application redundancy
  • Describe a “pure hosted,” extender, remotely managed and private cloud HCS deployment model.
  • Discuss the customer benefits and scenarios suited to each architecture.
  • Locate the documentation available for HCS.
  • Describe and use the documentation available for HCS
  • Describe the HCS aggregation layer principle purpose
  • Describe the difference between local and central breakout
  • Explain a session boarder controller’s role in an HCS network.
  • Describe how Cube SP and Perimeta connect the service provider network.
  • Describe the differences between Cube and Perimeta.
  • Describe the options for emergency calling.
  • Describe the principles of lawful intercept
  • Describe the network components used for Cisco Collaboration Edge Architecture
  • Describe the call flow and use cases for Collaboration Edge Architecture.
  • Describe the call flow and use cases for mobile and remote access.
  • Describe the call flow and use cases for Cisco Jabber® Guest
  • Describe session boarder controller redundancy and capacity capabilities.
  • Describe Collaboration Edge Architecture redundancy and capacity capabilities.
  • Describe how session boarder controllers are licensed
  • Describe how collaboration edge infrastructure is licensed.
  • Describe the purpose of the HCS fulfillment layer of an HCS environment
  • Recall the tools used to in the fulfillment layer of an HCS environment.
  • Describe where data is stored in an HCS implementation.
  • Describe the role and information flow of the Cisco Unified Communications Domain Manager in an HCS environment
  • Access the self-service portal and administer a user.
  • Describe how Cisco Unified Communications Domain Manager is integrated with Lightweight
  • Directory Access Protocol (LDAP).
  • Describe how Cisco Unified Communications Domain Manager is integrated with single sign-on (SSO).
  • Describe how redundancy and disaster recovery is provided for Hosted Collaboration Mediation Fulfillment servers.
  • Describe how redundancy and disaster recovery is provided for Cisco Unified Communications Domain Manager servers
  • Describe the licensing model for HCS.
  • Describe the difference between management and application licenses.
  • Describe the options available for Cisco phone, TelePresence® and room-based TelePresence systems.
  • Describe the Cisco Collaboration Meeting Rooms (CMR) solution.
  • Describe the architecture used by HCS to connect to CMR
  • Describe how CMR is licensed in and HCS environment
  • Describe large enterprise options for conferencing.
  • Describe the call flows for CMR
  • Describe redundancy and licensing for large enterprise conferencing solutions
  • Describe Lync integration architecture, licensing and redundancy
  • Describe the monitoring capabilities provided by Hosted Collaboration Mediation Fulfillment.
  • Describe the main features of the Cisco Prime™ Collaboration Assurance in and HCS network.
  • Describe how Cisco Prime Collaboration Assurance is integrated with an HCS environment.
  • Log in to Cisco Prime Collaboration Assurance and view main summary pages and specific devices in the Device Work Center.
  • View alarms and call statistics.
  • Describe the licensing model for Cisco Prime Collaboration Assurance in a HCS environment.
  • HCS Deployment Models
  • Documentation
  • Aggregation Deployment Models
  • End-User Experience
  • Collaboration Meeting Rooms
  • Collaboration Customer Scenarios
  • HCMF reportin
  • Cisco Prime Collaboration Assurance Monitoring
Live Online Training (Duration : 16 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
Course Prerequisites

•Working knowledge of TCP/IP
•Basic knowledge of SIP, SIP Proxies, Session Border Controllers, and call control concepts
•Understanding of IP routing, VPNs and Firewalls
•Experience with Voice technologies such as TDM and VoIP
•Experience with Cisco IOS configuration
•Experience with Cisco Unified Communications Suite, Unified Communications Manager, and Unity
•Experience with Cisco Unified Contact Center Solutions
•Experience with Cisco WebEx, TelePresence, and Unified Mobility components
•Experience with layer 2 and layer 3 switching in a Cisco environment

Target Audience

The primary target audience for Hosted Collaboration Service Foundation (HCSF) training is business professionals who need to develop and refine their skillsets to better utilize the features of the platform
This could include IT professionals, system administrators, department heads, entrepreneurs, and upper-level managers
This training could also be beneficial to developers or those responsible for determining the best way to utilize the platform for their organization’s goals
Employees who will be using the platform directly, such as customer service representatives, sales professionals, marketing specialists, and project managers could benefit from the training as well
HCSF training can provide attendees with a better understanding of the platform, how to use it effectively, and how to resolve any issues that may arise

Learning Objectives of Hosted Collaboration Service Foundation (HCSF)

The Hosted Collaboration Service Foundation (HCSF) Training will help participants build a strong foundation in IP collaboration services and their implementation. Learners will be able to understand: 1) the architecture, components, and deployment models of collaboration services, 2) how to develop a collaboration strategy and design a Collaborative Networking Infrastructure, 3) what new features or products may need to be provisioned or implemented, 4) how to develop and implement security and compliance policies. The objectives encompass learning about the integration of hosted collaboration service platforms, and leveraging existing technologies, applications, and platforms for enhanced collaboration. In addition, participants will explore the advantages and pitfalls of cloud services and best practices for successful cloud implementations. Finally, the training will cover proactive monitoring and management of collaboration services, and how to troubleshoot networking and user-related issues.


1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, you can pay from the course page and flexi page.
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We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the digital certificate post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.
Yes, fee excludes local taxes.
Yes, we do.
Yes, Koenig Solutions is a Cisco Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



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