PECB/ISO 20000 (ITSM) Lead Auditor

Course Contents

ISO 20000 (ITSM) Lead Auditor Course Overview

Information Technology Service Management or ITSM is a process based approach that intends to align the IT process delivery with the objectives of an enterprise. It entails a pattern shift from IT management as stacks of distinct components to delivery of end-to-end IT services with best practices. This ISO 20000 Lead Auditor training allows course participants to acquire skills to successfully audit an ITSMS in accordance to ISO 20000. It also imparts management expertise to handle a team of auditors by applying audit procedures, principles and techniques. Plan and perform external and internal audits with respect to ISO 19011 and ISO 17021.

The 1-on-1 Advantage
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Flexible Dates

  • • Choose Start Date
  • • Reschedule After Booking
  • • Weekend / Evening Option
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4-Hour Sessions

Destination Training
(Dubai/London/Sydney
New York/Delhi/Goa
Singapore)

Flexi
(On Demand Videos)

You will learn:

Module 1: Introduction to IT Service Management Systems (ITSMS) and ISO/IEC 20000
  • What Is ISO 20000
  • Benefit of ISO/IEC 20000
  • ISO/IEC 20000 – parts
  • Auditor
  • Audit team
  • Guides and observers
  • Lead auditor
  • Audit management
  • Maintaining confidentiality
  • Evidence-based approach
  • Integrity
  • Fair presentation of audit reports
  • Initialise the report
  • Prepare activities
  • Prepare plan
  • Assigning the work to the team
  • Preparing documents
  • Prepare and distribute reports
  • Complete audit
  • Conduct a follow-up
  • Documentation
  • Quality reviews
  • Evaluation of the action plan
  • Surveillance audit
  • The internal auditor management program
  • Exam
Live Online Training (Duration : 40 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

2600 + If you accept merging of other students. (Include Exam) Incl. Official Courseware
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
2250 (Include Exam) Per Participant Incl. Official Courseware
Online
03 - 07 Apr 09:00 AM - 05:00 PM CST
(8 Hours/Day)
Online
01 - 05 May 09:00 AM - 05:00 PM CST
(8 Hours/Day)
Can’t Attend Live Online? Click to Buy Flexi For Only $99 (Video Recording of Live Online)
Course Prerequisites
  • Five years(Two years of ITSM work experience)

Upon Completion of this Course, you will accomplish following:-

  • Understanding ISO 19011 guidelines and performing internal audit in accordance with ISO 20000.
  • Gaining expertise and skills to effectively manage an audit team for ITSMS. Realizing the significance of ISO 20000 for operating an IT Service Management System.
  • Identifying the interrelationships between ITIL, ISO/IEC 20000-1:2005 and ISO/IEC 20000-2:2005.
  • Recognizing the relationship between the ITSMS, its management processes and compliance issues to fulfill requirements of all stakeholders in an organization. Improving the ability to analyze external and internal environment of an enterprise, perform risk assessment, and audit an ITSMS.

Give an edge to your career with ISO certification training courses. Students can join the classes for ITSM ISO 20000 Lead Auditor Training Course at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.

Student Feedback  (Check Koenig Feedback on Trustpilot)

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?
Student Name Feedback
Abu
United States
A1. Yes, she was very clear & a strong mastery of both English & Azure platforms hence following was easy. She was also patient and was answering every question asked, she also shared material & tips on how to pass the exam, Well done, and keep it up.
Nick Barker
United States
A1. Calm and understanding, she not only kept the course running well but also took time to help those with lots of questions. Very well done.
Robin Johnson
United States
A2. Individual attention during training, excellent customer service and coordination. Neha has been ever so helpful and is definitely an asset to Koenig.
Shivani Prasad
United States
A1. The trainer was great and his teaching methods were incredible. He used different teaching methods to ensure I was learning well. A fun trainer with lots of patience and understanding.
Adam
United States
A1. The trainer was very knowledgeable and well prepared about the presentation/training subject, with a positive attitude towards students and making every effort in answering questions during the training session. Top-notch service!
Suresh
United States
A1. Exceptional... recommend to everyone!
Shyam Vaddakapett
United States
A1. My trainer, Mohit Kakkar was excellent as he focused on hands-on assignments to supplement the concepts of AZ 900. The training coordinator Jasmeet as well as the ops manager Sheshadri are also very professional and customer-centric. I recommend Koenig for training courses, and I will take some more courses with them soon.
Gilles Chirlias
United States
A1. Chavi was a great teacher, I have learned a lot from her. I would like to have her for the next training, which would be the AZ 301 and AZ 500.
Abdulrahman Saad Alshahrani
United States
A1. Excellent trainer. I will take another course with him someday. He deserves a good appreciation from his Manager.
Anonymous
United States
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1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
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The Fee includes:
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  • Testing Via Qubits
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In 1-on-1 you can select your own schedule, other students can be merged but you select the schedule. Choose 1-on-1 if published schedule do not meet your requirement. If you also want a private session, opt for 1-on-1 Public.
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