ITIL V4 Foundation Certification Training Course

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ITIL® 4 Foundation Course Overview


ITIL® 4 Foundation is a course designed to teach professionals about the IT service management industry. It provides guidance for managing the design of IT services, the development and delivery of those services, and the continual improvement of these services for better customer and business outcomes. This course covers the different components of the ITIL 4 Foundation certification and how they relate to IT services. It covers topics such as service design, service transition, service operation, service improvement, and security management. It also provides insights into the customer experience, metrics, and reporting of IT services. The knowledge gained through this course will help professionals manage their IT services more effectively, and in turn, better meet their customer’s expectations.

The 1-on-1 Advantage
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Flexible Dates

  • • Choose Start Date
  • • Reschedule After Booking
  • • Weekend / Evening Option
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4-Hour Sessions

Destination Training
(Dubai/London/Sydney
New York/Delhi/Goa
Singapore)

Flexi
(On Demand Videos)

You will learn:

Module 1: Course Introduction
  • Course Overview
  • Course Learning Objectives
  • Course Structure
  • Introduction to IT Service Management in the Modern World
  • Structure and Benefits of ITIL® 4
  • Case Study: Axle Car Hire
  • Exam Details
  • Intent and Context
  • Value and Value Co-Creation
  • Value: Services, Products, and Resources
  • Service Relationships
  • Value: Outcomes, Costs and Risks
  • Identifying Guiding Principles
  • Topics Covered
  • The Seven Guiding Principles
  • Applying the Guiding Principles
  • The Four Dimensions
  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors and the Pestle Mode
  • Overview of Service Value System
  • Overview of the Service Value Chain
  • Introduction to Continual Improvement
  • The Continual Improvement Model
  • Relationship between Continual Improvement and Guiding Principles
  • Purpose of ITIL® Practices
  • The Continual Improvement Practice
  • The Change Control Practice
  • The Incident Management Practice
  • The Problem Management Practice
  • The Service Request Management Practice
  • The Service Desk Practice
  • The Service Level Management Practice
Live Online Training (Duration : 16 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

1350 + If you accept merging of other students. (Include Exam) Incl. Official Courseware
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
1150 (Include Exam) Per Participant Incl. Official Courseware
Delhi
23 - 26 Mar GTR 11:30 AM - 03:30 PM IST
(4 Hours/Day)
Delhi
10 - 11 Apr GTR 10:30 AM - 06:30 PM IST
(8 Hours/Day)
Dubai
01 - 02 May GTR 09:00 AM - 05:00 PM GST Gulf
(8 Hours/Day)
Can’t Attend Live Online? Click to Buy Flexi For Only $99 (Video Recording of Live Online)

Following courses are similar to ITIL® 4 Foundation

  • 1. ServiceNow Fundamentals Together, ITIL and ServiceNow provide a comprehensive approach to managing IT services effectively Read More

Course Prerequisites

There are no particular prerequisites for the ITIL 4 Foundation Training. However, having some basic knowledge of IT service management will be beneficial for the individual when attending the training course. Having knowledge about ITIL® 3 Foundation will be beneficial but not mandatory.

Target Audience


The target audience for ITIL® 4 Foundation training is primarily those looking to take the ITIL® Foundation certification exam, such as those in IT management and IT service best practice roles
It is also ideal for those who want to learn general IT best practices that are relevant to IT service management roles and the IT service industry
Those in project management, quality assurance, and software development roles may also find the training beneficial as it provides a framework for implementing processes, improving operations, and tracking quality metrics
In addition, this training is an ideal refresher course for IT professionals who have prior knowledge of ITIL® v2 and 3

Learning Objectives of ITIL® 4 Foundation


ITIL® 4 Foundation Training outlines the concept, principles and techniques of the IT Infrastructure Library (ITIL), an internationally recognized IT management framework. The training aims to teach how to effectively use ITIL to ensure alignment of IT services to the business requirements, maximize efficiency and minimize costs. Objectives include covering the 4 ITIL core components, learning the service value system, and understanding the use of continual improvement and monitoring. Participants will also gain an understanding of the roles, activities and processes for implementing ITIL in their own organizations, as well as improve their knowledge of guidelines and best practices for Service Management.

Student Feedback  (Check Koenig Feedback on Trustpilot)

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?
Student Name Feedback
Abu
United States
A1. Yes, she was very clear & a strong mastery of both English & Azure platforms hence following was easy. She was also patient and was answering every question asked, she also shared material & tips on how to pass the exam, Well done, and keep it up.
Nick Barker
United States
A1. Calm and understanding, she not only kept the course running well but also took time to help those with lots of questions. Very well done.
Robin Johnson
United States
A2. Individual attention during training, excellent customer service and coordination. Neha has been ever so helpful and is definitely an asset to Koenig.
Shivani Prasad
United States
A1. The trainer was great and his teaching methods were incredible. He used different teaching methods to ensure I was learning well. A fun trainer with lots of patience and understanding.
Adam
United States
A1. The trainer was very knowledgeable and well prepared about the presentation/training subject, with a positive attitude towards students and making every effort in answering questions during the training session. Top-notch service!
Suresh
United States
A1. Exceptional... recommend to everyone!
Shyam Vaddakapett
United States
A1. My trainer, Mohit Kakkar was excellent as he focused on hands-on assignments to supplement the concepts of AZ 900. The training coordinator Jasmeet as well as the ops manager Sheshadri are also very professional and customer-centric. I recommend Koenig for training courses, and I will take some more courses with them soon.
Gilles Chirlias
United States
A1. Chavi was a great teacher, I have learned a lot from her. I would like to have her for the next training, which would be the AZ 301 and AZ 500.
Abdulrahman Saad Alshahrani
United States
A1. Excellent trainer. I will take another course with him someday. He deserves a good appreciation from his Manager.
Anonymous
United States
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FAQ's

The Fee includes:
  • Official courseware
  • Testing Via Qubits
Yes, it is included.
Yes, course requiring practical include hands-on labs.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
Yes, we do. For details go to flexi
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.
Yes, we also offer weekend classes.
Yes you can.
Yes, you can pay from the course page and flexi page.
You will receive the digital certificate post training completion via learning enhancement tool after registration.
You can request a refund if you do not wish to enroll in the course.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
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Yes, we do offer corporate training More details
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No, the published fee includes all applicable taxes.
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Yes, Koenig Solutions is a AXELOS Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1-on-1 you can select your own schedule, other students can be merged but you select the schedule. Choose 1-on-1 if published schedule do not meet your requirement. If you also want a private session, opt for 1-on-1 Public.
  • ServiceNow Fundamentals
You can enroll for this ITIL® 4 Foundation course by:
  • Selecting a convenient schedule from the dates given
  • Enroll for the ITIL® v4 course by making the payment
  • Get pre-reading materials from Koenig Solutions to kickstart your preparation
 
Participants who enroll for ITIL® 4 Foundation certification training will get:
  • A copy of the ITIL® 4 Foundation course material
  • ITIL® 4 Foundation Sample Papers
  • Access to Axelos resources
  • A Letter of Attendance from an Axelos Certified Partner and a Peoplecert Accredited Training Organization
 

This ITIL® v4 Foundation course is ideal for anybody who is seeking knowledge of the latest ITIL® 4 guiding principles, IT project managers, IT operations managers, IT team members, coordinators, network operators, business analysts, IT architects, IT consultants, Help Desk Managers, IT Managers, suppliers, service providers, professionals belonging to IT-related positions, and anybody who is looking to clear their ITIL® 4 Foundation certification exam.

 

Yes, Koenig Solutions is an AXELOS Certified Partner and a Peoplecert Accredited Training Organization to deliver the ITIL® 4 Foundation Certification Course worldwide.

You can take up this ITIL® 4 certification training course in multiple delivery modes that include:
  • Instructor-led classroom training
  • Instructor-led Live online Training
  • 1-on-1 Training
  • Fly-me-a-Trainer
  • Corporate/on-site Training
 

The cost of the ITIL® 4 Foundation certification exam is USD 324.

Your ITIL® 4 Foundation Certification is valid for life. There is no need to maintain/renew it periodically for your certification to be valid.
For more information on the ITIL® 4 Foundation course,, you can mail us at info@koenig-solutions.com, call us at +91 80950 73333 (24x7) and chat with us to get your queries resolved immediately.

Prices & Payments

Yes, We are
Yes of course.

Travel and Visa

Yes we do after your registration for course.

Food and Beverages

Yes.

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“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.