ITIL® 4 Foundation Course Overview

ITIL® 4 Foundation is one of the widely-recognized entry-level certification courses provided by AXELOS in the IT Service Management category. With widespread digital transformation, enterprises needed an ITSM framework that took into account the evolving trends in the market. This resulted in the transition from ITIL® V3 to ITIL® 4 which provides a holistic operating model to deliver tech-enabled products services. This 2-day ITIL® Foundation course is ideal for professionals who are looking to gain a basic understanding of the ITIL® framework and enhance their IT Service Management strategy in an organization. Check out the dates below to enroll in our ITIL® v4 Foundation Certification training.

ITIL® 4 Foundation Exam Format 

Exam Name

ITIL® 4 Foundation

ITIL V4 Exam Cost

USD 324

Exam Format

Multiple Choice

Total Questions

40 Questions

Passing Score

26 out of 40

Exam Duration

60 Minutes

Languages

Chinese, Dutch, English, French, Italian, Japanese, Polish, Spanish, Portuguese (Brazil)

Testing Center

Peoplecert
 
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The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.
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Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.
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4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.
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Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Module 1: Course Introduction
  • Course Overview
  • Course Learning Objectives
  • Course Structure
  • Introduction to IT Service Management in the Modern World
  • Structure and Benefits of ITIL® 4
  • Case Study: Axle Car Hire
  • Exam Details
  • Intent and Context
  • Value and Value Co-Creation
  • Value: Services, Products, and Resources
  • Service Relationships
  • Value: Outcomes, Costs and Risks
  • Identifying Guiding Principles
  • Topics Covered
  • The Seven Guiding Principles
  • Applying the Guiding Principles
  • The Four Dimensions
  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors and the Pestle Mode
  • Overview of Service Value System
  • Overview of the Service Value Chain
  • Introduction to Continual Improvement
  • The Continual Improvement Model
  • Relationship between Continual Improvement and Guiding Principles
  • Purpose of ITIL® Practices
  • The Continual Improvement Practice
  • The Change Control Practice
  • The Incident Management Practice
  • The Problem Management Practice
  • The Service Request Management Practice
  • The Service Desk Practice
  • The Service Level Management Practice
Live Online Training (Duration : 16 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

1950 + If you accept merging of other students. Per Participant (Include Exam) Incl. Official Course-Book & excluding VAT/GST
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
1250 (Include Exam) Per Participant Incl. Official Course-Book & excluding VAT/GST
Dubai (GTR)
16 - 17 Oct 09:00 AM - 05:00 PM GST Gulf
(8 Hours/Day)
Dubai (GTR)
29 - 30 Oct 09:00 AM - 05:00 PM GST Gulf
(8 Hours/Day)
Online
06 - 07 Nov 09:00 AM - 05:00 PM CST
(8 Hours/Day)
Can’t Attend Live Online? Click to Buy Flexi For Only USD 199 (Video Recording of Live Online)
ITIL® 4 Foundation
Course Prerequisites
  • There are no prerequisites to take up the ITIL® 4 Foundation certification exam. However, it is recommended that participants take up ITIL® 4 Foundation course from an Accredited Training Provider
  • It is recommended that participants have at least 1-2 years of experience in working for an IT-based company, but not mandatory

ITIL® 4 Foundation Certification Training

 
ITIL® (Information Technology Infrastructure Library) is a de-facto standard used worldwide to efficiently run IT Service Management processes globally.  AXELOS in 2019 made a major change in transitioning ITIL® v3 to ITIL® 4 to address the gaps it had previously to accommodate the evolving technologies and transformation challenges in IT enterprises. Now, ITIL® 4 provides an end-to-end facilitation guide towards co-creation of value to both consumers and stakeholders by delivering high-quality products and services.
 
In this regard, the ITIL® 4 Foundation certification is the entry-level certification for IT professionals to enter into the world of ITIL® 4. Previously ITIL® certified professionals have to take the ITIL® 4 Foundation Bridge course to understand the major changes that have been implemented. ITIL® 4, in its latest version, clearly focuses on the new ITIL® 4 guiding principles, four dimensions of service management, key concepts of other popular methodologies in Agile, DevOps, and Lean. 
 
Participants taking part in this ITIL® 4 Foundation training will receive a copy of the accredited course material and a letter of attendance from an Accredited Training Provider.

Reasons to choose Koenig's ITIL® 4 Foundation Certification training

  • Widely-recognized ITIL® 4 Foundation certification training delivered with Expert Instructors
  • Get a fundamental understanding of globally-recognized ITSM standards
  • Move ahead in your career as an ITIL® 4 Certified Professional
  • Expert ITIL® trainers and exclusive resources from Axelos to clear your ITIL® 4 Foundation certification exam
  • Join with other IT professionals from across the globe and understand how ITIL® is being implemented in their respective organizations

Key Features of ITIL v4 Certification

  • Instructor-led ITIL v4 Certification Training
  • Get access to a free ITIL® 4 course preview to begin your preparation
  • Expert ITIL® 4 instructors across the globe
  • Accredited ITIL® 4 Foundation course material prepared by SMEs
  • Get key resources from Axelos
  • ITIL® 4 Foundation Sample papers provided
  • Industry-recognized letter of attendance provided
  • Take advantage of 1-to-1 Training and Fly me a Trainer option
  • Training provided across 100+ locations globally

Target Audience of ITIL v4 Certification Course

Job roles that can take up ITIL® v4 training include, but are not limited to:
  • IT Managers
  • IT Project Managers
  • Network Operators
  • IT Suppliers
  • Help Desk Managers
  • Incident Managers
  • System Analysts
  • System Administrators
  • Security Managers
  • IT Operations Manager
  • Database Administrators
  • IT Professionals who are part of ITSM improvement tasks
  • Anybody who wants to gain knowledge of the all-new ITIL® 4 best practices
  • Anybody who is looking to clear their ITIL® 4 Foundation certification exam

 

Learning Objectives of ITIL v4 Certification Training

Participants who take part in the ITIL® 4 Foundation training will learn about:
  • An overview of ITIL® 4 guiding principles
  • Identifying opportunities to implement IT best practices using ITIL® 4 framework
  • ITIL® 4 terminology and concepts and use similar language with other IT teams
  • Service value system
  • Service value chain activities and how they interconnect with other processes
  • 4 new dimensions of Service Management
  • Understanding the importance of IT services and business integration
  • Continual Improvement and its benefits
  • How to clear your ITIL® 4 Foundation exam on the first attempt
Student Name Feedback
Kunal Sharma
United States
A1. The trainer's ability to break down complex concepts into easily digestible information was truly remarkable. They encouraged active participation and fostered a collaborative learning environment.
Aiswarya J
United States
A1. It was a very live and interactive class. Felt the urge to learn. Excellent class. The trainer's ability to break down complex concepts into easily digestible format was truly remarkable. They encouraged active participation and fostered a collaborative learning environment.
Gitansh Saharan
United States
A1. Overall, I couldn't be more pleased with the trainer's performance. Their commitment to our success and their passion for the subject matter were truly inspiring. I look forward to future opportunities to learn from her.
Yarkareddy Teja Sri
United States
A1. something i really appreciate about you is friendly and giving good and attractive examples of topics .
Podalakuru Sahithya
United States
A1. She was good with the examples.
Swathi B S
United States
A1. .I can see you've put lots of effort and time into that design. Well done. I want to express my sincere appreciation for the outstanding training provided by our trainer. expertise and engaging teaching style made the learning experience both informative and enjoyable.
Akula Shashidhar
United States
A1. I found the trainer's real-world examples and practical insights to be incredibly valuable. It made the training content relevant and applicable to our day-to-day tasks.
Ali, Mr. Mohammed Osman
United States
A1. Hats off to Ashwin...Very Well Spoken...Elaborated every single topic exceptionally...Used very simple examples for better understanding...Answered all questions what we have asked...Thank you Sir Ashwin...
Alauddin Khan
United States
A1. Yes.she is good teacher.
Nirav Tandel
United States
A1. Great explanation in layman term for easy understanding.
Vedanti Jangale
United States
A1. She has good experienced also explained theory with examples. All was very excellent.
Sushant Khillari
United States
A1. Very good and detailed explanation of topics helps to understand more deeply
Joel Chrestien
United States
A1. Well versed quite knowledgeable with practical cases.
Dipesh Gohil
United States
A1. It was really helpful to understand the concepts and very interactive
Devendra Rajbhoj
United States
A1. Snehal conducted excellent training sessions for couple of days on ITIL v4 Foundation. The sessions were very interactive where we given real life scenarios & had lot of fun while learning all the concept. Total Rockstar !! Much appreciating. Keep up !!

FAQ's

The Fee includes:
  • Official Course-Book
  • Testing Via Qubits
  • Exam
Yes, it is included.
Yes, course requiring practical include hands-on labs.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
You can pay through debit/credit card or bank wire transfer.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes, we do. For details go to flexi
Yes, we also offer weekend classes.
Yes you can request your customer experience manager for the same.
Yes, you can pay from the course page and flexi page.
Yes you can.
You can request a refund if you do not wish to enroll in the course.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
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You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
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After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, fee excludes local taxes.
Yes, we do.
Yes, Koenig Solutions is a AXELOS Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
You can enroll for this ITIL® 4 Foundation course by:
  • Selecting a convenient schedule from the dates given
  • Enroll for the ITIL® v4 course by making the payment
  • Get pre-reading materials from Koenig Solutions to kickstart your preparation
 
Participants who enroll for ITIL® 4 Foundation certification training will get:
  • A copy of the ITIL® 4 Foundation course material
  • ITIL® 4 Foundation Sample Papers
  • Access to Axelos resources
  • A Letter of Attendance from an Axelos Certified Partner and a Peoplecert Accredited Training Organization
 

This ITIL® v4 Foundation course is ideal for anybody who is seeking knowledge of the latest ITIL® 4 guiding principles, IT project managers, IT operations managers, IT team members, coordinators, network operators, business analysts, IT architects, IT consultants, Help Desk Managers, IT Managers, suppliers, service providers, professionals belonging to IT-related positions, and anybody who is looking to clear their ITIL® 4 Foundation certification exam.

 

Yes, Koenig Solutions is an AXELOS Certified Partner and a Peoplecert Accredited Training Organization to deliver the ITIL® 4 Foundation Certification Course worldwide.

You can take up this ITIL® 4 certification training course in multiple delivery modes that include:
  • Instructor-led classroom training
  • Instructor-led Live online Training
  • 1-on-1 Training
  • Fly-me-a-Trainer
  • Corporate/on-site Training
 

The cost of the ITIL® 4 Foundation certification exam is USD 324.

Your ITIL® 4 Foundation Certification is valid for life. There is no need to maintain/renew it periodically for your certification to be valid.
For more information on the ITIL® 4 Foundation course,, you can mail us at info@koenig-solutions.com, call us at +91 80950 73333 (24x7) and chat with us to get your queries resolved immediately.

Prices & Payments

Yes, We are
Yes of course.

Travel and Visa

Yes we do after your registration for course.

Food and Beverages

Yes.

Others

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