Boost Your IT Skills with ITIL® 4 Specialist Create, Deliver and Support Course

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ITIL® 4 Specialist Create, Deliver and Support Course Overview

The ITIL® 4 Specialist Create, Deliver and Support certification focuses on the integration of different value streams and activities to create, deliver, and support IT-enabled products and services. It equips professionals with a thorough understanding of service performance, service quality and improvement methods. Industries use this certification to ensure their IT service management team is competent in managing the entire lifecycle of tech-based products and services. The certification provides a holistic approach to the co-creation of value, ensuring efficient use of resources, effective service management practices, and a consistent approach to service delivery.


The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Module 1: Organization and Culture
  • Organizational Structures
  • Team Culture
  • Continuous Improvement Culture
  • Collaborative Culture
  • Customer-Oriented Mindset
  • Positive Communication
  • Capabilities, Roles and Competencies
  • Workforce Planning
  • Employee Satisfaction Management
  • Results Based Measuring and Reporting
  • Integration and Data Sharing
  • Reporting and Advanced Analytics
  • Collaboration and Workflow
  • Robotic Process Automation
  • Artificial Intelligence and Machine Learning
  • CI/CD
  • Information Model
  • Anatomy of a Value Stream
  • Designing a Value Stream
  • Value Stream Mapping
  • Value Stream for Creation of a New Service
  • Value Stream Model for Restoration of a Live Service
  • Managing Queues and Backlogs
  • Prioritizing Work
  • Shift-Left Approach
  • Build or Buy
  • Sourcing Models
  • Service Integration and Management
Live Online Training (Duration : 24 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

2500 + If you accept merging of other students. Per Participant (Include Exam) Incl. Official Course-Book & excluding VAT/GST
4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
1700 (Include Exam) Per Participant Incl. Official Course-Book & excluding VAT/GST
Dubai (GTR)
23 - 25 Oct
09:00 AM - 05:00 PM GST Gulf
(8 Hours/Day)
Dubai (GTR)
31 Oct - 02 Nov
09:00 AM - 05:00 PM GST Gulf
(8 Hours/Day)
London (GTR)
20 - 22 Nov
08:00 AM - 04:00 PM GMT
(8 Hours/Day)

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  • 1. ITIL® 4 managing professional transitions ITIL® 4 Managing Professional Transitions and ITIL® 4 Specialist Create, Deliver, and Support are courses focused on IT service management Read More

Course Prerequisites
• Must hold ITIL 4 Foundation certification
• Knowledge in ITSM concepts and terminologies
• Familiarity with ITIL framework
• Basic understanding of IT operations and processes
• Experience in IT service management is beneficial
• Completed a training course from an accredited training organization.

ITIL® 4 Specialist Create, Deliver and Support Certification Training Overview

ITIL® 4 Specialist Create, Deliver and Support certification training is designed to provide comprehensive knowledge on how to build, deliver, and support IT services in the modern digital environment. The course focuses on service performance, service quality, team cultures, customer experience, and service value streams. Key topics include planning and creating a value stream, designing and transitioning of new services, obtaining and building service components, and providing and supporting services. It's an essential certification for IT professionals involved in service management.

Why Should You Learn ITIL® 4 Specialist Create, Deliver and Support?

The ITIL® 4 Specialist course empowers professionals to master value streams for creating, delivering, and supporting IT services. It bolineshases productivity and efficiency, with 53% of IT managers reporting noticeable improvement. It also fosters a collaborative culture; 47% of organizations report enhanced team collaboration post-adoption. Additionally, 39% received significant ROI after implementing ITIL.

Target Audience for ITIL® 4 Specialist Create, Deliver and Support Certification Training

- IT service management professionals
- IT managers and team leaders
- Individuals who want to acquire advanced ITIL certification
- Professionals involved in the development or delivery of IT-enabled products
- ITIL 4 Foundation certificate holders interested in specialist topics
- Existing ITIL qualification holders wishing to update their knowledge
- Process owners, stakeholders, and service providers.

Why Choose Koenig for ITIL® 4 Specialist Create, Deliver and Support Certification Training?

- Koenig Solutions offers ITIL® 4 Specialist Create, Deliver and Support training facilitated by a Certified Instructor, ensuring high-quality instruction.
- Koenig's training program can boost one's career by equipping them with key ITIL skills.
- Their course curriculum can be customized to cater to an individual's specific learning requirements.
- Unique Destination Training opportunities are available, enhancing the learning experience.
- Training programs are offered at an affordable price range.
- Koenig's credentials as a Top Training Institute ensure professional standards.
- They offer flexible date options for the convenience of its students.
- The Instructor-Led Online Training allows for interactive sessions.
- Wide range of courses available to suit individual's career needs.
- Koenig Solutions provides Accredited Training, ensuring the validity of the certification.

ITIL® 4 Specialist Create, Deliver and Support Skills Measured

After completing ITIL® 4 Specialist Create, Deliver and Support certification training, an individual gains skills such as understanding service performance, improvement methods and techniques, automated system management, information security management, and IT service continuity management. They gain knowledge about creating service value, key service management methods and practices, and effective collaboration within and across teams. They will also understand planning and managing resources in the service value system and building and managing strong stakeholder relationships.

Top Companies Hiring ITIL® 4 Specialist Create, Deliver and Support Certified Professionals

Major tech companies like IBM, Accenture, CISCO, and HP are often on the hunt for ITIL® 4 Specialist Create, Deliver and Support certified professionals. These professionals play a critical role in managing and improving IT services, making them highly sought after in the dynamic IT service industry.

Learning Objectives - What you will Learn in this ITIL® 4 Specialist Create, Deliver and Support Course?

The primary learning objectives of the ITIL® 4 Specialist Create, Deliver and Support course are to offer in-depth understanding of the concepts, tools, and methodologies required to efficiently deliver services in a modern IT environment. The course aims to accentuate the value of integrating different teams and working practices within an organization. Students will learn about service performance, service quality and improvement methods. Another objective is to equip students with the ability to create and use 'value streams' for developing, delivering, and supporting services. The course seeks to enhance students' knowledge about IT-enabled services and the relevant practices.
Student Name Feedback
Abdulaziz Musallm Abdullah Al Alawi
United States
A1. Course was well explained with examples, Trainer was very helpful
Sami Abu Sharifah
United States
A1. She is very capable and confident in presenting the training and simplifying the subjects. I admire her knowledge in the training.
Rami Hajeomar
United States
A1. She is very good she knows how to make this dry boring materails intresting
Muhammad Kashif
United States
A1. Overall experience was great, the trainer elaborated on the contents with everyday examples. Her wealth of knowledge and expertise in the subject matter was truly impressive, and her ability to convey complex concepts in a clear and understandable manner made the learning experience both enjoyable and effective.
Meseret Lulie
United States
A1. She is knowledgeable, very good communicator, has an excellent knowledge on the subject matter. She teaches throughout the whole training time with full energy and well focused. She is professional. Well-done!
Said Ahmed
United States
A1. I really liked you training method. Specially the whiteboard approach. Many instructors focus more on the slides, which gets a bit boring.
Haftu Hailezgy
United States
A1. I real appreciate her approach, time usage , focus, engagement, dedication and professionalism. I bow my head to her service.
Haftu Hailezgy
United States
A1. I real appreciate her approach, time usage , focus, engagement, dedication and professionalism. I bow my head to her service.
Amadou Dem
United States
A1. Her explanations are very clear and she does everything to ensure that everyone participates in the course.
Minbale Yenew
United States
A1. He is so good , and have good teaching skill. Skilled person
Kombe Kaponda
United States
A2. Effective
Joseph Manzi
United States
A2. One of the few Excellent IT Training Institutions
Mwaya Kabwe
United States
A2. Good Effort
Daniel Chibesakunda
United States
A2. Great training center with knowledgeable trainers
United States
A1. Good subject knowledge and delivery skills


Yes, course requiring practical include hands-on labs.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, you can pay from the course page and flexi page.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our email address.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we also offer weekend classes.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
Yes you can request your customer experience manager for the same.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, we do.
Yes, fee excludes local taxes.
Yes, we do.
The Fee includes:
  • Official Course-Book
  • Testing Via Qubits
  • Exam
Yes, Koenig Solutions is a AXELOS Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).
  • ITIL® 4 managing professional transitions

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.