ITIL® 4 Specialist: Drive Stakeholder Value Certification Course

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ITIL® 4 Specialist Drive Stakeholder Value Course Overview

Enroll for the 3-day ITIL® 4 Specialist Drive Stakeholder Value certification training course from Koenig Solutions accredited by Axelos. The ITIL® Specialist: Drive Stakeholder Value (DSV) course is one of five courses required to achieve ITIL® 4’s Managing Professional (MP) designation. ITIL® 4 Specialist Drive Stakeholder Value course is designed to Learn the core concept behind DSV is to provide an understanding of how to convert demand into value through IT-enabled services. This course is ideal for anyone who wants to gain a firm grasp of the various types of interactions between a service provider and their customers, users, suppliers, and partners.

Through a blend of hands-on labs and interactive lectures, you will be able to covers key topics like service level-agreement design, multi-supplier management, relationship management, customer and user experience design, customer journey mapping, and more. Individuals can expect to walk away with the tools required to drive user engagement and boost internal and external stakeholder satisfaction.

The DSV course focuses on these key ITIL® 4 practices:

  • Relationship management
  • Portfolio management
  • Service request management
  • Supplier management
  • Business analysis
  • Service level management
  • Service catalog management
  • Service Desk

Target Audience:

This course is aimed at individuals in management and service management roles who have a responsibility for the above noted practices as well as individuals who want to acquire the ITIL® Managing Professional (MP) designation.

Roles include:

  • Software Engineer/Developer
  • Systems Engineer
  • Service Delivery Manager
  • DevOps Manager/Specialist
  • Solution Architect
  • Infrastructure Engineer
  • IT Service Management Professional
  • Release and Deployment Manager

Learning Objectives

After completing this course, you will be able to:

  • Understand how customer journeys are designed
  • Know how to target markets and stakeholders
  • Know how to foster stakeholder relationships
  • Know how to shape demand and define service offerings
  • Know how to align expectations and agree details of services
  • Know how to onboard and offboard customers and users
  • Know how to act together to ensure continual value co-creation (service consumption / provisioning)
  • Know how to realize and validate service value

 

  • 1. Do you have limited Window for training?
  • 2. Can you only spend 4-hours per day?
  • 3. Do you want to start training immediately?
  • If your answer is yes to any one of the above, you need 1-on-1- Training
The 1-on-1 Advantage
Methodology
Flexible Dates
4-Hour Sessions
  • • View video
  • • The course will be free if we are not able to start within 7 days of booking.
  • • Only applicable for courses on which this logo appears.

You will learn:

Module 1: Customer Journey
  • REST APIs
  • Service Architecture & Availability
  • Introducing Exadata Cloud Service
  • Storage Configuration & Management Details
  • Migrating to Exadata Cloud Service
  • Simple Web-Based Provisioning & Management
  • Management Responsibilities
  • Service Configuration Options & Service Connection Options
  • Details are not available.
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Live Online Training (Duration : 24 Hours)
Group Training 1600 (Include Exam)Per Participant Incl. Official Courseware
11 - 13 Jul 09:00 AM - 05:00 PM CST
(8 Hours/Day)
01 - 03 Aug 09:00 AM - 05:00 PM CST
(8 Hours/Day)
05 - 07 Sep 09:00 AM - 05:00 PM CST
(8 Hours/Day)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.
1850 + If you accept merging of other students. (Include Exam) Incl. Official Courseware
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
Physical Classroom Training with 4 hours /8 hours option is available. Enquire Now!
Can’t Attend Live Online? Buy Flexi For Only $99 (Video Recording of Live Online)
Find More!
Ultra-Fast Track

If you can't spare 24 hours. We can offer you an Ultra-Fast Track for 12 hours for only USD 1,480

Course Prerequisites
  • ITIL® 4 Foundation Certificate

 

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FAQ's

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The Fee includes:
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  • Testing Via Qubits
Yes, Koenig Solutions is a AXELOS Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1-on-1 you can select your own schedule, other students can be merged but you select the schedule. Choose 1-on-1 if published schedule do not meet your requirement. If you also want a private session, opt for 1-on-1 Public.
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In both, you choose the schedule. In public, other participants can join, Private other participants want to join.
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It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes. You can access courseware for most vendors.
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