Master ITIL® 4 Specialist Drive Stakeholder Value Course: Elevate Your IT Service Management Skills

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ITIL® 4 Specialist Drive Stakeholder Value Course Overview

ITIL® 4 Specialist Drive Stakeholder Value certification explores the interactions between service providers and customers, and how these can be managed and improved to maximize stakeholder satisfaction. It deepens one's understanding of how to convert demand into value through IT-enabled services. The certification is crucial in industries because it equips professionals with strategies to ensure that an organization effectively caters to diverse stakeholder needs, thereby enhancing overall business relationships. It is utilized to shape customer demand, specify requirements, and design services, as well as to manage user experiences, customer journeys, and relationships, which are integral in driving successful business outcomes and fostering customer engagement and satisfaction.


The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Module 1: Customer Journey
  • Purpose of Mastering the Customer Journey
  • Touchpoints and Service Interactions
  • Mapping the Customer Journey
  • Designing the Customer Journey
  • Measuring and Improving the Customer Journey
  • Purpose of the Explore Step
  • Understanding Service Consumers
  • Understanding Service Providers
  • Understanding and Targeting Markets
  • Purpose of the Engage Step
  • Aspects of Service Value
  • Service Relationship Types
  • Building Service Relationships
  • Building and Sustaining Trust and Relationships
  • Analyzing Customer Needs
  • Managing Suppliers and Partners
  • Purpose of Shaping Demand and Service Offerings
  • Managing Demand and Opportunities
  • Specifying and Managing Customer Requirements
  • Designing Service Offerings and User Experience
  • Selling and Obtaining Service Offerings
  • Purpose of Aligning Expectations and Agreeing Services
  • Agreeing and Planning Value Co-Creation
  • Negotiating and Agreeing a Service
  • Purpose of Onboarding and Offboarding
  • ITIL Management Practices
  • Planning Onboarding
  • Fostering Relationships with Users
  • Providing User Engagement and Delivery Channels
  • Enabling Users for Service
  • Elevating Mutual Capabilities
  • Offboarding
  • Purpose of Service Provision and Consumption
  • Service Mindset
  • Ongoing Service Interactions
  • Nurturing User Communities
  • Measuring Service Value
  • Purpose of Value Capturing and Customer Journey Improvement
  • Realizing Service Value in Different Settings
  • Tracking Value Realization
  • Assessing and Reporting Value Realization
  • Evaluating Value Realization and Improving Customer Journeys
  • Realizing Value for the Service Provider
Live Online Training (Duration : 24 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

2550 + If you accept merging of other students. Per Participant (Include Exam) Incl. Official Course-Book & excluding VAT/GST
4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
1700 (Include Exam) Per Participant Incl. Official Course-Book & excluding VAT/GST
09 - 11 Oct
09:00 AM - 05:00 PM CST
(8 Hours/Day)
06 - 08 Nov
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Course Prerequisites
• ITIL Foundation certificate in IT Service Management
• At least three years of IT management experience
• Understanding of general business principles
• Familiarity with ITSM, ITIL 4 and a basic understanding of customer engagement and user experience
• Recommended to attend formal training in ITIL 4 Specialist Drive Stakeholder Certification through an ATO.

ITIL® 4 Specialist Drive Stakeholder Value Certification Training Overview

ITIL® 4 Specialist Drive Stakeholder Value certification training focuses on equipping professionals with the essentials to drive stakeholder satisfaction through IT-enabled services. The course covers key topics such as customer journeys, communication and transparency needs, and defining service value system elements. It also delves into managing customer expectations, mapping customer journeys, and learning to foster stakeholder relationships effectively. Overall, the training aims to enhance IT service management (ITSM) practices by prioritizing stakeholder values across businesses.

Why Should You Learn ITIL® 4 Specialist Drive Stakeholder Value?

The ITIL® 4 Specialist Drive Stakeholder Value course offers numerous benefits – It improves customer experience by teaching effective engagement and interaction techniques. Participants can better identify stakeholder needs and shape demand, further improving service relationships. This internationally-recognized qualification aids in career advancement and enhances IT service management skills.

Target Audience for ITIL® 4 Specialist Drive Stakeholder Value Certification Training

- Experienced IT professionals engaged in managing customer experience and relationship.
- Individuals keen on learning the theory and practice of driving stakeholder value creation.
- Various IT and business directors and managers, architects and officials.
- Digital service management staff looking to improve their ITIL® credentials.
- IT consultants seeking to specialize in stakeholder management strategies.

Why Choose Koenig for ITIL® 4 Specialist Drive Stakeholder Value Certification Training?

- Opportunity to learn from Certified Instructors.
- Helps to boost your career prospects in IT management.
- Offers customized training programs tailored to individual needs and pace.
- Provides destination training opportunities for wider exposure and practical experience.
- Affordable pricing making it a cost-effective learning solution.
- Recognized as one of the top training institutes globally.
- Offers flexible dates to suit individual schedules and time zones.
- Offers instructor-led online training, enabling learning from any location.
- Provides a wide range of ITIL® 4 courses, facilitating a comprehensive learning experience.
- Accredited training ensures quality and recognizes globally recognized qualification.

ITIL® 4 Specialist Drive Stakeholder Value Skills Measured

After completing the ITIL® 4 Specialist Drive Stakeholder Value certification training, individuals will gain skills in understanding and managing customer experiences, recognizing touchpoints and interfaces, identifying customer needs and channelizing feedback for improvement. They will gain expertise in co-creation of value, delivering services, shaping demand and customer journeys. They will also become proficient in utilizing ITIL practices to support customer journey, stakeholder relationships, service providers' offerings and fostering stakeholder satisfaction.

Top Companies Hiring ITIL® 4 Specialist Drive Stakeholder Value Certified Professionals

Top companies like IBM, Accenture, and Capgemini are actively hiring ITIL® 4 Specialist - Drive Stakeholder Value certified professionals. These companies require these certified individuals for roles such as IT service management, project management, and service delivery management, which necessitate a deep understanding of driving stakeholder value.

Learning Objectives - What you will Learn in this ITIL® 4 Specialist Drive Stakeholder Value Course?

The learning objectives of ITIL® 4 Specialist Drive Stakeholder Value course are to understand how to convert demand into value through IT enabled services. The course aims to equip students with the knowledge and skills to start, sustain and continuously enhance relationships with stakeholders. Additionally, it focuses on shaping organization's demand and conversing it into valuable outputs. Students will learn how to integrate different topics like SLA creation, customer journey mapping and influence of culture on service perception. The course also helps in understanding how to influence stakeholder expectations and ensuring stakeholder satisfaction.
Student Name Feedback
Rami Hajeomar
United States
A1. She is very good she knows how to make this dry boring materails intresting


The Fee includes:
  • Official Course-Book
  • Testing Via Qubits
  • Exam
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our email address.
You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
Yes you can request your customer experience manager for the same.
Yes, you can pay from the course page and flexi page.
You can request a refund if you do not wish to enroll in the course.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Yes, we do offer corporate training More details
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes, we do.
Yes, we also offer weekend classes.
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Yes, course requiring practical include hands-on labs.
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You can pay through debit/credit card or bank wire transfer.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
Yes, fee excludes local taxes.
Yes, we do.
Yes, Koenig Solutions is a AXELOS Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



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