Enroll for the 3-day ITIL® 4 Specialist Drive Stakeholder Value certification training course from Koenig Solutions accredited by Axelos. The ITIL® Specialist: Drive Stakeholder Value (DSV) course is one of five courses required to achieve ITIL® 4’s Managing Professional (MP) designation. ITIL® 4 Specialist Drive Stakeholder Value course is designed to Learn the core concept behind DSV is to provide an understanding of how to convert demand into value through IT-enabled services. This course is ideal for anyone who wants to gain a firm grasp of the various types of interactions between a service provider and their customers, users, suppliers, and partners.
Through a blend of hands-on labs and interactive lectures, you will be able to covers key topics like service level-agreement design, multi-supplier management, relationship management, customer and user experience design, customer journey mapping, and more. Individuals can expect to walk away with the tools required to drive user engagement and boost internal and external stakeholder satisfaction.
The DSV course focuses on these key ITIL® 4 practices:
Target Audience:
This course is aimed at individuals in management and service management roles who have a responsibility for the above noted practices as well as individuals who want to acquire the ITIL® Managing Professional (MP) designation.
Roles include:
Learning Objectives
After completing this course, you will be able to:
The 1-on-1 Advantage
Flexible Dates
4-Hour Sessions
Live Online Training (Duration : 24 Hours) | |||
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Student Name | Feedback |
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Abu
United States |
A1. Yes, she was very clear & a strong mastery of both English & Azure platforms hence following was easy. She was also patient and was answering every question asked, she also shared material & tips on how to pass the exam, Well done, and keep it up. |
Nick Barker
United States |
A1. Calm and understanding, she not only kept the course running well but also took time to help those with lots of questions. Very well done. |
Robin Johnson
United States |
A2. Individual attention during training, excellent customer service and coordination. Neha has been ever so helpful and is definitely an asset to Koenig. |
Shivani Prasad
United States |
A1. The trainer was great and his teaching methods were incredible. He used different teaching methods to ensure I was learning well. A fun trainer with lots of patience and understanding. |
Adam
United States |
A1. The trainer was very knowledgeable and well prepared about the presentation/training subject, with a positive attitude towards students and making every effort in answering questions during the training session. Top-notch service! |
Suresh
United States |
A1. Exceptional... recommend to everyone! |
Shyam Vaddakapett
United States |
A1. My trainer, Mohit Kakkar was excellent as he focused on hands-on assignments to supplement the concepts of AZ 900. The training coordinator Jasmeet as well as the ops manager Sheshadri are also very professional and customer-centric. I recommend Koenig for training courses, and I will take some more courses with them soon. |
Gilles Chirlias
United States |
A1. Chavi was a great teacher, I have learned a lot from her. I would like to have her for the next training, which would be the AZ 301 and AZ 500. |
Abdulrahman Saad Alshahrani
United States |
A1. Excellent trainer. I will take another course with him someday. He deserves a good appreciation from his Manager. |
Anonymous
United States |
https://www.youtube.com/watch?v=sqC40CFfBYI |
We offer below courses: ITIL® 4 Foundation - ITIL® 4 Specialist Create, Deliver and Support - ITIL® 4 Strategist: Direct, Plan, and Improve - ITIL® 4 Specialist High-velocity IT - ITIL® and PRINCE2® 6th Edition ITIL® 4 Digital and IT Strategy - ITIL® OSA Capability Stream - ITIL® Managing Across Lifecycle - ITIL® V3 Foundation -