Enroll for the 3-day ITIL® 4 Specialist Drive Stakeholder Value certification training course from Koenig Solutions accredited by Axelos. The ITIL® Specialist: Drive Stakeholder Value (DSV) course is one of five courses required to achieve ITIL® 4’s Managing Professional (MP) designation. ITIL® 4 Specialist Drive Stakeholder Value course is designed to Learn the core concept behind DSV is to provide an understanding of how to convert demand into value through IT-enabled services. This course is ideal for anyone who wants to gain a firm grasp of the various types of interactions between a service provider and their customers, users, suppliers, and partners.
Through a blend of hands-on labs and interactive lectures, you will be able to covers key topics like service level-agreement design, multi-supplier management, relationship management, customer and user experience design, customer journey mapping, and more. Individuals can expect to walk away with the tools required to drive user engagement and boost internal and external stakeholder satisfaction.
The DSV course focuses on these key ITIL® 4 practices:
Target Audience:
This course is aimed at individuals in management and service management roles who have a responsibility for the above noted practices as well as individuals who want to acquire the ITIL® Managing Professional (MP) designation.
Roles include:
Learning Objectives
After completing this course, you will be able to:
Live Online Training (Duration : 24 Hours) | |||
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Physical Classroom Training with 4 hours /8 hours option is available. Enquire Now!
Ultra-Fast Track
If you can't spare 24 hours. We can offer you an Ultra-Fast Track for 12 hours for only USD 1,480 |
We offer below courses: ITIL® 4 Foundation - ITIL® 4 Specialist Create, Deliver and Support - ITIL® 4 Digital and IT Strategy - ITIL® and PRINCE2® 6th Edition ITIL® 4 managing professional transitions - ITIL® 4 Strategist: Direct, Plan, and Improve - ITIL® OSA Capability Stream - ITIL® Managing Across Lifecycle - ITIL® 4 Specialist High-velocity IT -