Exam MB-910 Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Certification Training Course

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MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) Course Overview

Microsoft Dynamics 365 Fundamentals (CRM) MB-910 course is designed for professionals who need to demonstrate their proficiency with basic Dynamics 365 CRM (Customer Relationship Management) functions and concepts. This course is an entry-level course tailored to those who have already been exposed to basic Microsoft Dynamics CRM fundamentals. The curriculum provides an in-depth overview of the key principles and features of Dynamics 365 CRM, including the user interface, data management, customization options, and process automations. It also provides hands-on practice in dealing with customer data, creating and managing workflow, and supporting customer relationships. At the end of this course, you will be able to set up, configure and use Dynamics 365 CRM to its full potential in a customer relationship scenario.

Learning Objectives of MB-910 Microsoft Dynamics 365 Fundamentals (CRM)

1. Understand the architecture of Dynamics 365 and the various components of the solution.
2. Become familiar with Dynamics 365 Business Central administration roles and define user access.
3. Create and customize campaigns and marketing lists.
4. Learn to use workflows, process flows, and views to streamline activities.
5. Utilize customer service automation capabilities to add more precision.
6. Implement Dynamics 365 analytics, data insights, and reporting tools.
7. Create and manage sales processes and configure service level agreement.
8. Understand implementation implications and use various integrations.
9. Master the techniques of identity & access management and data import/export.
10. Develop the skills to analyze & improve organizational processes.

The 1-on-1 Advantage


Flexible Dates

  • • Choose Start Date
  • • Reschedule After Booking
  • • Weekend / Evening Option

4-Hour Sessions

You will learn:

Module 1: Examine the core capabilities of Microsoft Dynamics 365 customer engagement apps
  • Navigate the Dynamics 365 customer engagement apps
  • Explore common Dynamics 365 activities and integration options
  • Lab : Validate lab environment and work with the customer engagement apps
  • Lab : Manage Customers and Activities
  • Explore Dynamics 365 Marketing
  • Explore other marketing capabilities and apps
  • Lab : Create a Customer Journey
  • Lab : Create a Segment
  • Examine Dynamics 365 Sales
  • Use sales capabilities
  • Lab : Create and manage a Lead
  • Lab : Create and manage an Opportunity
  • Explore Dynamics 365 Field Service
  • Examine knowledge management in Dynamics 365 Customer Service and related apps
  • Lab : Create and manage Cases
  • Lab : Create and publish a Knowledge Base article
  • Explore Dynamics 365 Field Services
  • Describe the scheduling process
  • Lab : Create work orders in Dynamics 365 Field Service
  • Lab : Create an Inspection
Live Online Training (Duration : 8 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

650 + If you accept merging of other students. Incl. Official Courseware
4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
600 Per Participant Incl. Official Courseware
17 Apr GTR Co-Students
08:00 AM - 04:00 PM CST
(8 Hours/Day)
01 May
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Course Prerequisites

MB-910 certification course is intended for people who:
• Are new to Dynamics 365
• Have a basic understanding of customer relationship management (CRM)
• Will be involved in CRM implementation initiatives
• Want to use Dynamics 365 most efficiently and effectively
• Are familiar with the fundamentals of marketing and sales automation
• Are familiar with the fundamentals of business process modelling
• Have an understanding of business intelligence
• Are familiar with information management and data security
• Have a working knowledge of Microsoft Office applications

Target Audience

MB-910 Microsoft Dynamics 365 Fundamentals (CRM) training is ideal for individuals who are looking to learn about Dynamics 365 CRM and the necessary skills for successfully managing it
This training is relevant for individuals in both technical and non-technical roles such as sales, customer service, project management, and finance
This course is also recommended for IT professionals, business analysts, system architects, developers and technical consultants who are responsible for developing, deploying, configuring and maintaining CRM solutions in their organization
With this course, they will acquire knowledge and skills in the end-to-end process of implementing, configuring and customizing Dynamics 365






Student Feedback  (Check Koenig Feedback on Trustpilot)

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?

Student Name Feedback
United States
A1. Yes, she was very clear & a strong mastery of both English & Azure platforms hence following was easy. She was also patient and was answering every question asked, she also shared material & tips on how to pass the exam, Well done, and keep it up.
Nick Barker
United States
A1. Calm and understanding, she not only kept the course running well but also took time to help those with lots of questions. Very well done.
Robin Johnson
United States
A2. Individual attention during training, excellent customer service and coordination. Neha has been ever so helpful and is definitely an asset to Koenig.
Shivani Prasad
United States
A1. The trainer was great and his teaching methods were incredible. He used different teaching methods to ensure I was learning well. A fun trainer with lots of patience and understanding.
United States
A1. The trainer was very knowledgeable and well prepared about the presentation/training subject, with a positive attitude towards students and making every effort in answering questions during the training session. Top-notch service!
United States
A1. Exceptional... recommend to everyone!
Shyam Vaddakapett
United States
A1. My trainer, Mohit Kakkar was excellent as he focused on hands-on assignments to supplement the concepts of AZ 900. The training coordinator Jasmeet as well as the ops manager Sheshadri are also very professional and customer-centric. I recommend Koenig for training courses, and I will take some more courses with them soon.
Gilles Chirlias
United States
A1. Chavi was a great teacher, I have learned a lot from her. I would like to have her for the next training, which would be the AZ 301 and AZ 500.
Abdulrahman Saad Alshahrani
United States
A1. Excellent trainer. I will take another course with him someday. He deserves a good appreciation from his Manager.
United States

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Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
You will receive the digital certificate post training completion via learning enhancement tool after registration.
Yes, you can pay from the course page and flexi page.
Yes, we do. For details go to flexi
Yes, we also offer weekend classes.
You can pay through debit/credit card or bank wire transfer.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes you can.
Yes, course requiring practical include hands-on labs.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
You can request a refund if you do not wish to enroll in the course.
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Yes, we do.
The Fee includes:
  • Official courseware
  • Testing Via Qubits
  • Remote Labs
Yes, Koenig Solutions is a Microsoft Gold Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1-on-1 you can select your own schedule, other students can be merged but you select the schedule. Choose 1-on-1 if published schedule do not meet your requirement. If you also want a private session, opt for 1-on-1 Public.
No, it is not included.

The Microsoft Dynamics 365 Fundamentals course is intended for professionals in different roles and at various stages in their careers. It is strongly recommended for IT professionals, business stakeholders and other professionals looking for exposure to the customer engagement capabilities of Dynamics 365. Students, recent graduates, and individuals looking to make a career change by leveraging Dynamics 365 are strongly encouraged to take this course.

The average cost of this Microsoft Dynamics 365 Fundamentals course sits at USD 750 from Koenig Solutions. However, this cost is likely to fluctuate based on choice of learning method, and location of the student. The price of the examination is USD 99. This costing may also fluctuate based on the location of the student and choice of proctor.

The duration of this Microsoft Dynamics 365 Fundamentals course as offered by Microsoft, is two days.

The Microsoft Dynamics 365 Fundamentals course is offered in English, Italian, Japanese, Korean Arabic, Chinese (Simplified), Chinese (traditional), French, German, Portuguese (Brazil), Russian, Spanish.

Participants who enroll for the MB-910 Microsoft Dynamics 365 Fundamentals certification training will get:

  • A copy of the Microsoft Dynamics 365 Fundamentals course material
  • Microsoft MB-910 Sample Papers
  • Hands-on exercises developed by an expert trainer
  • MB-910 course completion certificate from a Microsoft Gold Partner

Yes, Koenig Solutions is a Microsoft Gold Partner to deliver Microsoft Dynamics 365 Fundamentals Certification Training across the globe.

You can take up this Microsoft Dynamics 365 Fundamentals certification training course in multiple delivery modes that include:

  • Instructor-led classroom training
  • Instructor-led Live online training
  • 1-on-1 training
  • Fly-me-a-Trainer
  • Corporate/on-site training

Prices & Payments

Yes, We are
Yes of course.

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



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