Microsoft Dynamics 365 Fundamentals (CRM) MB-910 course is designed for professionals who need to demonstrate their proficiency with basic Dynamics 365 CRM (Customer Relationship Management) functions and concepts. This course is an entry-level course tailored to those who have already been exposed to basic Microsoft Dynamics CRM fundamentals. The curriculum provides an in-depth overview of the key principles and features of Dynamics 365 CRM, including the user interface, data management, customization options, and process automations. It also provides hands-on practice in dealing with customer data, creating and managing workflow, and supporting customer relationships. At the end of this course, you will be able to set up, configure and use Dynamics 365 CRM to its full potential in a customer relationship scenario.
1. Understand the architecture of Dynamics 365 and the various components of the solution.
2. Become familiar with Dynamics 365 Business Central administration roles and define user access.
3. Create and customize campaigns and marketing lists.
4. Learn to use workflows, process flows, and views to streamline activities.
5. Utilize customer service automation capabilities to add more precision.
6. Implement Dynamics 365 analytics, data insights, and reporting tools.
7. Create and manage sales processes and configure service level agreement.
8. Understand implementation implications and use various integrations.
9. Master the techniques of identity & access management and data import/export.
10. Develop the skills to analyze & improve organizational processes.
The 1-on-1 Advantage
Flexible Dates
4-Hour Sessions
Live Online Training (Duration : 8 Hours) | |||
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MB-910 certification course is intended for people who:
• Are new to Dynamics 365
• Have a basic understanding of customer relationship management (CRM)
• Will be involved in CRM implementation initiatives
• Want to use Dynamics 365 most efficiently and effectively
• Are familiar with the fundamentals of marketing and sales automation
• Are familiar with the fundamentals of business process modelling
• Have an understanding of business intelligence
• Are familiar with information management and data security
• Have a working knowledge of Microsoft Office applications
MB-910 Microsoft Dynamics 365 Fundamentals (CRM) training is ideal for individuals who are looking to learn about Dynamics 365 CRM and the necessary skills for successfully managing it
This training is relevant for individuals in both technical and non-technical roles such as sales, customer service, project management, and finance
This course is also recommended for IT professionals, business analysts, system architects, developers and technical consultants who are responsible for developing, deploying, configuring and maintaining CRM solutions in their organization
With this course, they will acquire knowledge and skills in the end-to-end process of implementing, configuring and customizing Dynamics 365
Student Name | Feedback |
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Abu
United States |
A1. Yes, she was very clear & a strong mastery of both English & Azure platforms hence following was easy. She was also patient and was answering every question asked, she also shared material & tips on how to pass the exam, Well done, and keep it up. |
Nick Barker
United States |
A1. Calm and understanding, she not only kept the course running well but also took time to help those with lots of questions. Very well done. |
Robin Johnson
United States |
A2. Individual attention during training, excellent customer service and coordination. Neha has been ever so helpful and is definitely an asset to Koenig. |
Shivani Prasad
United States |
A1. The trainer was great and his teaching methods were incredible. He used different teaching methods to ensure I was learning well. A fun trainer with lots of patience and understanding. |
Adam
United States |
A1. The trainer was very knowledgeable and well prepared about the presentation/training subject, with a positive attitude towards students and making every effort in answering questions during the training session. Top-notch service! |
Suresh
United States |
A1. Exceptional... recommend to everyone! |
Shyam Vaddakapett
United States |
A1. My trainer, Mohit Kakkar was excellent as he focused on hands-on assignments to supplement the concepts of AZ 900. The training coordinator Jasmeet as well as the ops manager Sheshadri are also very professional and customer-centric. I recommend Koenig for training courses, and I will take some more courses with them soon. |
Gilles Chirlias
United States |
A1. Chavi was a great teacher, I have learned a lot from her. I would like to have her for the next training, which would be the AZ 301 and AZ 500. |
Abdulrahman Saad Alshahrani
United States |
A1. Excellent trainer. I will take another course with him someday. He deserves a good appreciation from his Manager. |
Anonymous
United States |
https://www.youtube.com/watch?v=sqC40CFfBYI |
The Microsoft Dynamics 365 Fundamentals course is intended for professionals in different roles and at various stages in their careers. It is strongly recommended for IT professionals, business stakeholders and other professionals looking for exposure to the customer engagement capabilities of Dynamics 365. Students, recent graduates, and individuals looking to make a career change by leveraging Dynamics 365 are strongly encouraged to take this course.
The average cost of this Microsoft Dynamics 365 Fundamentals course sits at USD 750 from Koenig Solutions. However, this cost is likely to fluctuate based on choice of learning method, and location of the student. The price of the examination is USD 99. This costing may also fluctuate based on the location of the student and choice of proctor.
The duration of this Microsoft Dynamics 365 Fundamentals course as offered by Microsoft, is two days.
The Microsoft Dynamics 365 Fundamentals course is offered in English, Italian, Japanese, Korean Arabic, Chinese (Simplified), Chinese (traditional), French, German, Portuguese (Brazil), Russian, Spanish.
Participants who enroll for the MB-910 Microsoft Dynamics 365 Fundamentals certification training will get:
Yes, Koenig Solutions is a Microsoft Gold Partner to deliver Microsoft Dynamics 365 Fundamentals Certification Training across the globe.
You can take up this Microsoft Dynamics 365 Fundamentals certification training course in multiple delivery modes that include: