Exam MS-720T00: Microsoft Teams Voice Engineer Training and Certification Course

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MS-720T00: Microsoft Teams Voice Engineer Course Overview

The MS-720T00: Microsoft Teams Voice Engineer course is designed to provide participants with a comprehensive understanding of the key elements and capabilities of Microsoft Teams Voice solutions. Through lecture and hands-on learning, students will develop the skills they need to deploy and configure the Microsoft Teams Voice suite of services. The course focuses on planning, designing, and deploying Teams Voice solutions, as well as troubleshooting and managing Teams Voice solutions. Participants will also learn about additional features such as call routing, contact center planning, and user experience management.
This course is ideal for IT professionals and voice engineers who are responsible for deploying or have an interest in learning more about Microsoft Teams Voice solutions. It is also intended for individuals who are responsible for designing, deploying, and troubleshooting telephony solutions with the Microsoft Teams Voice suite.

The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Module 1: Plan and configure Teams Phone
  • Plan Teams Phone
  • Plan and optimize network performance for Teams Phone
  • Migrate Voice Services from Skype for Business Server to Teams
  • Configure Teams Phone
  • Configure Auto Attendants and Call Queues
  • Configure and deploy Direct Routing
  • Extend Teams Phone with additional services
  • Lab : Prepare the lab environment
  • Lab : Plan for Teams Voice
  • Lab : Configure your environment for Teams Voice Usage
  • Lab : Expand your Teams Voice Environment to use Direct Routing
  • Configure and manage voice users
  • Configure, deploy and manage Teams devices
  • Monitor and Troubleshoot Teams Phone
  • Lab : Migrate Voice Services from Skype for Business to Teams
  • Lab : Manage your Teams Voice Environment
Live Online Training (Duration : 24 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

1350 + If you accept merging of other students. Per Participant Incl. Official Course-Book & excluding VAT/GST
4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
1200 Per Participant Incl. Official Course-Book & excluding VAT/GST
12 - 14 Jun
09:00 AM - 05:00 PM CST
(8 Hours/Day)
03 - 05 Jul
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Winner of the Microsoft’s Asia Superstar Campaign in FY 22
Winner of the Microsoft’s Asia Superstar Campaign in FY 22
MS-720T00: Microsoft Teams Voice Engineer
Course Prerequisites

This course is intended for experienced Unified Communications professionals, who already have experience with Microsoft Teams and also possess intermediate-level voice and networking skills. Students should have a minimum of 6 to 12 months of experience with Microsoft Teams as well as a fundamental understanding of voice and networking. Additionally, a working knowledge of basic networking concepts and IP telephony concepts, Voice over IP (VoIP) technologies, PSTN analog and digital concepts, and an understanding of SIP and media flows are highly recommended.

Target Audience

The MS-720T00 Microsoft Teams Voice Engineer training is designed for voice engineers looking to learn more about the Microsoft Teams platform
This training explores the different aspects of deploying, configuring and managing the Microsoft Teams Voice platform in enterprise environment
The training covers topics such as configuring Dial-in Conferencing audio conferencing in Microsoft Teams, setting up PSTN calling, understanding call routing, managing audio/video user settings, configuring call quality options and setting up other voice features of the platform
Attendees of the MS-720T00 training will be well-equipped to support Microsoft Teams Voice environments
The ideal attendee of this training would be any technical personnel responsible for administering the Microsoft Teams Voice solution or those who want to become proficient in the solution
This could include system engineers, network engineers, network administrators, IT staff, consultants, or IT professionals

Learning Objectives of MS-720T00: Microsoft Teams Voice Engineer

1. Understand the fundamentals of Microsoft Teams Voice.
2. Build proficiency in networking architecture with regard to Microsoft Teams Voice.
3. Gain expertise in configuring and deploying Microsoft Teams Voice.
4. Develop skills in troubleshooting and addressing Microsoft Teams Voice issues.
5. Master best practices for using Microsoft Teams Voice.
6. Grasp how to configure Voice policies and emergency services.
7. Comprehend how to combine Microsoft Teams Voice with existing Enterprise Voice solutions.
8. Learn how to utilize Microsoft Teams Voice services with AudioCodes and Sonus.
9. Practice scaling and deploying Microsoft Teams Voice in an enterprise environment.
10. Utilize monitoring and reporting tools to document, support and maintain Voice infrastructures.

Student Feedback  (Check Koenig Feedback on Trustpilot)

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?
on Trust Pilot
Student Name Feedback
Kevin Spicer
United States
A1. I thought Shreyash was very good, very personable, and appeared to have real world experience of the subject
Matt Pendleton
United States
A1. This was a great training, and easy to understand.
Paul Quirk
United States
A1. The trainer was both informative and skilled in this area, Saurabh explained things well and was very informative and gave me the knowledge I needed would highly recommend him for any training in his field.
Henrique Cosmo Ferreira
United States
A1. He explained everything in an intuite and concise way. Kept me interested throughout those 3days. Very didactic until the end. Hope to meet him again in a near future.
United States
A1. I had wonderful training session with Rajesh. He went extra miles to help out. His instruction had helped out greatly in understanding the material. I give excellent feedback about Rajesh.
David Bolanos
United States
A1. The explanations were very clear, his mastery of the subject is evident and he is a very kind trainer, thank you!
Alix Rincon
United States
Joseph Varszegi
United States
A1. Working with Grishma was a pleasure. she really knows the subject matter well. Was very helpful and supportive. Many thanks.
Rahul Naraynan
United States
A1. no motivation , he need self learning and realization.
Sujoy Das
United States
Tanmay Sardeshpande
United States
A1. We had a very wonderful training by Saurabh. Every query was discussed by considering every minute detail of the aspect. Saurabh has in depth knowledge of every aspect of MS Teams. We all have enjoyed this training and have gained lots of knowledge.
Anandh Chandrasekaran
United States
A1. Polite, knowledgeable and Smart
Stephen Onavwie
United States
A1. Yes. I would like to have him in my next training if possible.
Derek Metcalfe
United States
A1. The trainer was robotic and just sounded he was reading from a script and I had trouble staying awake. I have never had this with any other trainer on KS. I have attended KS seven times in India. The overall experience of the admin side of things was also not acceptable. The Lab was a night mare and lost a day trying to get it to work. What makes things worse I was expected to sort it out with MS. This should have been sorted out by the instructor.
Manish Chauhan
United States
A1. Trainer was good but 3 days with LABs is very much limited time. I am stuck with my main lab (Teams Direct Routing) for which I have enrolled for this course.


You will receive the digital certificate post training completion via learning enhancement tool after registration.
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Buy-Now. Pay-Later option is available using credit card in USA and India only.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
Yes, course requiring practical include hands-on labs.
Yes, we do. For details go to flexi
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes, we do offer corporate training More details
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Yes, we also offer weekend classes.
You can request a refund if you do not wish to enroll in the course.
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1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, fee excludes local taxes.
Yes, we do.
The Fee includes:
  • Official Course-Book
  • Testing Via Qubits
  • Remote Labs
Yes, Koenig Solutions is a Microsoft Gold Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
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