Dynamics 365 Customer Engagement Course: Mastering Processes

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Processes in Dynamics 365 Customer Engagement Course Overview

The Dynamics 365 Customer Engagement certification is a credential that validates a professional's ability to effectively leverage Microsoft’s suite of business applications. The certification focuses on deploying, configuring, and optimizing solutions to enhance customer relationships and drive growth. It is primarily used by industries to ensure their employees have cutting-edge competencies in utilizing Dynamics 365 tools for customer relationship management. Professionals with this certification are proficient in managing customer data, automating workflows, visualizing data using dashboards, and augmenting customer interactions. These skills help businesses to improve customer engagement, streamline business processes, and make data-driven decisions.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.


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Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.
Live Online Training (Duration : 16 Hours) 2700 + If you accept merging of other students. Per Participant & excluding VAT/GST
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
Winner of the Microsoft’s Asia Superstar Campaign in FY 22
Winner of the Microsoft’s Asia Superstar Campaign in FY 22
Course Prerequisites
• Working knowledge of Dynamics 365
• Familiarity with business operations like sales, marketing, and customer service
• Basic understanding of data management
• Experience with digital transformation
• Ability to identify business process optimization opportunities
• Exposure to Microsoft’s Power Platform
• Understanding of cloud computing concepts.

Processes in Dynamics 365 Customer Engagement Certification Training Overview

Dynamics 365 Customer Engagement certification training covers basic and advanced concepts related to Microsoft's customer relationship management tool. The course emphasizes on processes, such as sales, customer service, field service, marketing, and project service automation. Participants learn to automate business processes, create and customize apps, and integrate Dynamics 365 with other software. This training also includes topics like data importation, report customization, and understanding the platform's native intelligence capabilities. Ultimately, the certification prepares individuals to streamline customer interaction and optimize their business processes with Dynamics 365.

Why Should You Learn Processes in Dynamics 365 Customer Engagement?

Learning Processes in Dynamics 365 Customer Engagement course in stats equips individuals with essential skills in managing customer relationships and improving business processes. The course enhances understanding of workflow processes, task automation, data interpretation, and decision-making strategies, leading to increased productivity, improved customer service, and facilitated business growth.

Target Audience for Processes in Dynamics 365 Customer Engagement Certification Training

- IT professionals and consultants responsible for implementing and managing Dynamics 365 Customer Engagement
- Business analysts or managers seeking to improve customer engagement strategies
- Sales, marketing professionals exploring Dynamics 365 tools
- Staff involved in customer relationship management
- Anyone interested in learning Dynamics 365 features.

Why Choose Koenig for Processes in Dynamics 365 Customer Engagement Certification Training?

• Access to certified instructors with in-depth industry knowledge.
• Career boosting opportunity by gaining proficiency in Dynamics 365 Customer Engagement.
• Customized training programs that align with individual learning needs.
• Flexibility in choosing training dates.
• The option of instructor-led online training, ensuring personalized attention.
• Provision of a wide range of courses to choose from.
• Accredited training ensures the credibility of the certification.
• Competitive and affordable pricing for the courses.
• The institution holds the reputation as a top training institute.
• Exclusive opportunity for destination training, adding a unique learning experience.

Processes in Dynamics 365 Customer Engagement Skills Measured

After completing Processes in Dynamics 365 Customer Engagement certification training, individuals can gain skills such as managing data and processes, working with accounts, contacts, leads, and opportunities. They could understand how to implement, manage, and troubleshoot solutions, manage relationships with customers, and understand the sales functionalities of the platform. They may also learn how to customize dashboards and reports and set up and configure analytics. They can also acquire knowledge on how to use the tools and features of Dynamics 365 to improve business processes.

Top Companies Hiring Processes in Dynamics 365 Customer Engagement Certified Professionals

Top companies like Microsoft, IBM, Accenture, and Capgemini are seeking Dynamics 365 Customer Engagement certified professionals. These companies usually follow a hiring process that includes an online application stage, followed by a technical interview and HR round where the applicant's skills and knowledge are assessed rigorously.

Learning Objectives - What you will Learn in this Processes in Dynamics 365 Customer Engagement Course?

The learning objectives of the Processes in Dynamics 365 Customer Engagement course are to equip students with the necessary knowledge and skills to utilize Dynamics 365 for effective customer engagement. This involves understanding the schematics of the Dynamics 365 environment, mastering the operational processes included in the platform, and learning how to configure and customize Dynamics 365 for specific business needs. The course also aims to provide in-depth knowledge on workflow process automation and customer journey mapping. The ultimate goal is to help learners become proficient in harnessing the capabilities of Dynamics 365 to drive customer satisfaction and business success.


You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
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